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Data Protection Policy

Luckybets Privacy Policy – Your complete guide to data protection

Your personal information is fully secure at luckybets. On this page, learn what data we collect, why we collect it, how we store it, and what rights you have.

SSL 256-bit Encryption No third-party sharing Your Data, Your Control
Last Updated: January 2026
What's in This Policy
What information is collected
Why and How Your Information Is Used
Cookie Policy & Tracking
Data Security Measures
Your rights & controls
Sharing information with third parties
256-bit
SSL Encryption
0
Third-Party Sales
24/7
Data Monitoring
30 Days
Data deletion timeline

How luckybets Protects Your Privacy

Actions speak louder than words – here are the measures luckybets uses to keep every piece of your data secure.

Full Encryption

All your data at luckybets is secured with SSL 256-bit encryption – the same standard used by banks – so your information is safe from interception during transactions.

Personal information strictly protected

Your name, mobile number, NID details, or financial information will never be shared with advertisers or unnecessary third parties. They are used solely for operating the platform.

Regular Security Audits

Luckybets servers and databases undergo regular security audits. Any vulnerabilities discovered are patched immediately.

Transparency in Data Use

You are always clearly informed about how your data is being used. No hidden agendas. You can review your information at any time.

Right to Erasure

If you request account closure, your personal data will be deleted within 30 days. Only data required for legal compliance will be retained.

Marketing Opt-Out

You can opt out of promotional emails or SMS from luckybets at any time through your settings. Opting out of marketing communications will not affect essential account notifications.

1. Introduction

The authority operating the luckybets.biz website (referred to as "luckybets" or "we") takes the privacy of your personal information very seriously. By using our platform, you agree to the terms outlined in this Privacy Policy.

This policy clearly explains – what data luckybets collects, why it's collected, how it's used, and what rights you have. We believe transparency is the foundation of trust in data protection.

In brief: luckybets never sells your information, does not share it with third parties for advertising purposes, and does not collect more than what is necessary.

2. What Information We Collect

Luckybets collects two types of data – information you provide directly, and information collected automatically through your use of the platform.

Information You Provide Directly:

  • At registration: name, mobile number, email address, date of birth.
  • During KYC verification: National ID (NID) number and photo.
  • At the time of payment: Mobile Pay/Nagad/Rocket number.
  • When contacting support: details of your messages and complaints.

Automatically collected information:

  • IP address and device type.
  • Browser and operating system information.
  • Time spent on the site and which pages you visited.
  • Betting history and transaction records.
  • Cookie and local storage data.
Data Type Purpose of collection Mandatory?
Mobile NumberAccount Verification & OTPYes
NID InformationKYC VerificationYes for Withdrawals
Betting HistoryAccounts & ReportingYes
EmailNotifications & SupportOptional
Device InformationSecurity MonitoringAutomatic

3. How We Use Your Information

Luckybets uses the data it collects for the following purposes:

  • Account Management: To enable registration, login, password reset, and account security.
  • Payment Processing: To process deposits and send out winnings.
  • Legal Compliance: To comply with KYC and anti-money laundering regulations.
  • Platform improvement: To analyze feature usage and improve our services.
  • Fraud Prevention: To detect multiple accounts or suspicious activity.
  • Support Services: To properly address your complaints or questions.
  • Promotional Communications: To inform you of offers and bonuses with your consent (you can opt out at any time).

Important: Your data is never sold or rented to external advertising companies.

4. Who your data is shared with

Luckybets does not generally share your personal data with third parties. However, sharing may occur in the following limited circumstances:

  • Payment Providers: With Mobile Pay, Nagad, or Rocket solely to process transactions.
  • Technology Service Providers: Those who assist with managing our servers and IT infrastructure are bound by strict confidentiality agreements.
  • Legal obligations: Information required to comply with court orders or government investigations.
  • Fraud Prevention: With relevant authorities in cases of suspected money laundering or fraud.

Your information is never shared with any third party for reasons other than those stated above.

5. Cookies & Tracking Technologies

Luckybets uses cookies to keep the website functioning properly. Cookies are small text files stored in your browser.

Types of cookies we use:

  • Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled.
  • Functional cookies: To remember your preferences such as language and display settings.
  • Analytics cookies: To understand which pages are used most – with the option to disable these.

Cookies can be disabled through your browser settings, though some features may not function properly as a result.

6. Data Security Measures

Luckybets uses industry-standard technology and practices to keep your information secure:

  • All data transmissions are secured with SSL/TLS 256-bit encryption.
  • Sensitive information is stored in the database in encrypted form.
  • Staff only have access to the data necessary for their specific role.
  • Regular penetration testing and security audits are conducted.
  • An immediate alert system is in place to detect any unusual activity on our servers.
  • Two-factor authentication (2FA) is available for all accounts.

Please keep in mind: No platform can guarantee 100% security online. You also play a role — use a strong password and never share your login credentials with anyone.

7. Data Retention Period

Luckybets does not retain your information longer than necessary. Retention periods vary depending on the type of data:

  • Account Information: For as long as your account is active, plus 30 days after closure.
  • Financial transaction records: Up to 5 years for legal compliance purposes.
  • KYC Documents: Up to 5 years after verification, or as long as legally required.
  • Customer support conversations: 1 year after resolution.
  • Cookie Data: Typically between 30 days and 1 year.

Once the retention period ends, data is securely deleted or anonymized.

8. Your Rights

You have a number of rights regarding your data at luckybets. Contact support to exercise any of these rights.

Full Control Over Your Data

Luckybets believes you should always be in control of your personal information. The rights below are available to you at any time.

Right to Know
You can request to see what information we hold about you. Email our support team and we'll respond within 7 business days.
Right to Rectification
If any of your information is incorrect, you can have it corrected — either by updating it directly in your account settings or by contacting support.
Right to erasure
When your account is closed, your data is deleted within 30 days. Nothing is retained beyond what is legally required.
Right to Portability
You can request a copy of the information we hold about you. It will be provided in a standard format.
Right to restrict processing
In certain circumstances, you can request that the use of your data be restricted.
Right to Opt Out of Marketing
You can unsubscribe from promotional emails and SMS at any time — just head to your settings or click the unsubscribe link in any email.

9. Protection of Minors

Luckybets is strictly operated for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

Date of birth is verified at registration. If an account is suspected to belong to a minor, it will be immediately closed and all associated data deleted.

If you suspect someone you know who is a minor is using luckybets, please notify us immediately.

For parents: If your child has accidentally created an account, please email support@luckybets.biz and we will resolve it within 24 hours.

10. Changes to the Privacy Policy

Luckybets may update this Privacy Policy from time to time. When significant changes are made:

  • A notice will be posted on the website.
  • You will be notified at your registered email address.
  • The "Last Updated" date at the top of the page will be changed accordingly.

Continued use of the site after any changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

11. Contact

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

  • Email: support@luckybets.biz
  • Live Chat: Click the chat button at the bottom right of the page
  • Support Hours: 24 hours a day, 7 days a week

Your privacy genuinely matters to us. luckybetsYour data is protected at luckybets – that's not just a statement, it's our commitment.

Frequently Asked Questions

There are several reasons an account may get locked. The most common is entering the wrong password multiple times – your account is temporarily locked as a security measure. Unusual login patterns or attempts from an unrecognized device can also trigger a lock. To resolve this: first try the "Forgot Password" option. If that doesn't work, contact luckybets via live chat or at support@luckybets.biz. Have your registered mobile number or email ready for identity verification. The support team typically resolves the issue within 30 minutes.

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Your data, your control. Your personal information is always protected at luckybets. Contact us for any questions or concerns. For responsible gaming information, please visit Responsible Gaming Page.

Safe & Trusted

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